Location

Hat Yai Airport

Job Purpose (Accountability)

• Direct accountability for stations' safety and/or security delegated by Station Manager, and/or Deputy Station Manager.
• Determine the operational standards and practices and ensure compliance with CAAT regulations, international regulatory requirements, and company standards.
• Supervise, monitor and advise ground hangling agent on the performance of Ground Operations and Ground Services. Manage work-related problems and obstacles in order to achieve the goal assigned by superior. Prevent any conflict which may arise when providing services and ensure that staff and ground handling agent are able to efficiently perform their duties in accordance with the safety standard and maintain customer satisfaction.

Duties / Responsibilities

• Supervise and suggest subject to supervisor's advice  for ground handling agent's ground operations and ground services in accordance with company policies, standard procedures and fully comply with authority regulations.
• Provide flight information such as Load passengers, a list of crew members and / or any special information such as new product processes, promotions and safety issues to ground handling agents and related parties to ensure they have up-to-date and completely information including performing duties efficiently.
• Cooperate with the Station Manager, Deputy Station Manager, Supervisor, and/orStation Management Center to coordinate with local authorities and other organizations in order to support information and effectively manage the job.
• Update the knowledge of all regulatory and other relevant legal requirements according to the airport operations and passenger handling procedure to ensure that the up-to-date procedure and standard are enforced.
• Ensure the operations safety and security of ground operations complies with CAAT regulations, IATA/IOSA standard, international regulatory requirements and company standard.            
• Monitor all flight information i.e Departure and Arrival information and provide accurate details to the passenger.
• Cooperate with Centralized Load Control (BKKCLC), Operations Control Center (OCC), and Flight Dispatch Center (FDC) to complete the task and improve work efficiency.
• Analyze all irregularity situations i.e. flight delayed, canceled which may cause damage to persons, properties, and aircraft and may affect the aircraft operating and schedule as well as cooperate and report the primary solution to superior to alleviate the impact or damage from those irregularities.                        
• Initiate, conduct, and command the various management process, imperatives, and/or procedures according to the operational situation i.e. normal situations, disruptions, and/or emergency scenarios.    
• Actively engage and manage all external relationships in the interest of Bangkok airways including but not limited to authorities, service providers, and all other regulatory authorities.            
• Correctly input, verify and/or approve the after-flight information including but not limited to passenger compensation (GO1-compensation), daily Ground Operations Data (GO2-uplift) and coordinate to the concerned person and/or authorized person for further actions in accordance with the standard and accurate work instructions.    
• Immediately report all incidents, accidents, and/or unsafe actions and/or conditions via PG IQSMS and coordinate with Station Manager, Deputy Station Manager, and/or Station Management Center to analyze the root cause in order to prevent the incidents and/or accidents repeating.
• Handle station administration activities including but not limited to station expenditure, payment order preparation, purchasing requisition via SAP and all other requisitions.
• Observing, following and supporting established Safety, Security and Quality management policies practices, procedures and operational requirements.
• Reporting and notifying unsafe conditions, personal injuries and illness regarding to Occupational Safety Health as well as aircraft defect/damage or company’s property damage in accordance with company procedures.

Duties / Responsibilities (Additional)

• Manage the people to ensure sufficient manpower with up-to-date training in accordance with the training program, and engage all subordinate and/or service provider, including but not limited to ground handling agent, to contribute and enforce the procedure, services, and/or product changes. (If applicable)
• Perform passenger services duties for departure (check-in, boarding, baggage), arrival (direct passenger to control, lost and found) and ensure revenue can be correctly collected. (If applicable)        
• Prepare the complete flight documents including but not limited to Load and Balance sheet, NOTAM, NOTOC, and General Declaration for embarkation approval and departure on time. (If applicable)
• Monitors the external service provider and ground handling agent activities, including but not limited to, the ramp operations, cargo ramp services, and baggage handling ensuring that they meet the SLA and comply with PG standards and related laws and regulations. (If applicable)
• Monitor and ensure that all GSE equipment used at the aircraft such as Passenger Step, Conveyor Belt, Push Back truck are suitable for the purpose, correctly maintained and in the safe condition as well as monitor the parking area and check Foreign object debris (FOD) before aircraft landing to ensure the safety of aircraft,  persons in the vicinity of the aircraft, and the company properties. (If applicable)    
• Last inspect the aircraft right-before departure for the purpose of identifying, document and, as applicable, reporting external aircraft damage.  (If applicable)
• Report the undeclared, miss-declared dangerous goods, and any shipments labeled ’Cargo Aircraft Only’ during aircraft loading on PG flights to Station Manager, Deputy Station Manager and/or Station Management Center. (If applicable)
• Responsible for reporting to senior management about budget, payroll, man-hour statistics, as well as analyze the flight schedules and report any consequences of the operation that take place or any change proposals.   (If applicable)
• Responsible for audit finding corrective action follow up by gathering concerned information, determine root cause, define hazard, coordinate with the relevant department in order to eliminate non-compliance until achieved.   (If applicable)
• Ensures that all company's operational manuals and airport emergency response manuals at the station are the most up-to-date edition and being escalated to the Ground Handling Agent in a timely manner.   (If applicable)
• Cooperate with Station Manager, Deputy Station Manager and/or Station Management Center to make decisions regarding risk tolerability to ensure standardization and consistency in the risk assessment process. (If applicable)
• Act as responsible person to report hazard analyzed to identify/define risk, risk assessed to determine appropriate action, action implemented/monitored to mitigate risk. (If applicable)            
• Carry out inbound/outbound cargo process according to Cargo Operations Manual e.g. general cargo acceptance, document and information handling, monitoring cargo delivery to/from aircraft handling, cargo load service, irregular handling and reporting. (If applicable)

Duties / Responsibilities (Functional)

Education

Work Experience

Language Proficiency