Location

Suvarnabhumi Airport Office

Job Purpose (Accountability)

• Monitor all Ground Operations such as Fuel Service Provider, Ground Service Provider, Catering Service and Aircraft Security Service in accordance with applicable agreements, international regulations and standards of the company both safety and services policy.  

Duties / Responsibilities

• Support Station Manager, Deputy Station Manager and/or Supervisor for supervising all Ground Operations such as Fuel Service Provider, Ground Service Provider, Catering Service and Aircraft Security Service for aircraft in safety condition an efficiency to compliance with applicable regulations and standards of the company both safety and services policy, including to documentation such as  ISO ducument and Service Provider Bill / Receipt.
• Monitor the Ground Support Equipment (GSE) used in aircraft such as passenger procedures, conveyor belts, push backs  to ensure that these are available, correctly maintained and safe working conditions and check parking area and Foreign Object Debris (FOD)  before aircraft landing for aircraft safety persons in the vicinity of the aircraft and company property.  
• Monitor all Service Providers and Activities in Ground Operations in accordance with Aircraft Servicing Arrangement (ASA), Service Level Agreement (SLA) and Company Polices, including to review and confirm ASA and SLA report to ensure the complete of all information.  
• Verify, gather statistic and analyze all irregularity situations such as flight delayed, canceled which may cause damage to persons, property and aircraft and may effect to aircraft Operating and schedule, including report the solution and prevention to superior in order to make a flight back to normal and on time.
• Report all incidents, accidents and irregularity situations which may cause unsafe conditions in the working environment to superior immediately.                        
• Coordinate and monitor for error detection including but not limited to VVIP, VIP and Special Requirement from superior.

Duties / Responsibilities (Additional)

• Ensure and monitor all flight information for aircraft turnaround such as Actual Passenger Load, Cabin Crew Load, METAR, Fuel Report and special information to all concerned  in correspond efficient working procedure and flight operation completely. (If  applicable) 
• Supervise and monitoring the loading information of the aircraft in accordance with Load and Trim Sheet, Loading Instruction / Report  (LIR); Notification to Captain (NOTOC), NOTAM, Loading Position, Weight & Balance and all relevant document and present to Captain for approval before aircraft operating are correct and follow the company manual, including Cooperate with Centralize Load Control (BKKCLC), Operations Control (OCC) and Flight Dispatch (FDC) to completed and improve work efficiency.  (If  applicable) 
• Collect and update the latest related manual and distribute all changes to concerned parties. (If  applicable) 
• Inspect of the aircraft immediately prior to departure for the purpose of identifying, document and, as applicable, reporting external aircraft damage. (If  applicable) 
• Create and verifiy Ground Operations Data entered into the processing system (GOA). (If  applicable) 
• Reporting  of undeclared , miss-declared dangerous goods and any shipments labeled "Cargo Aircraft Only" during aircraft loading on PG flights to Station Manager. (If  applicable) 
• Perform baggage handling and handle baggage irregularity, including assistance passengers regarding delayed/damaged/pilfered baggage and perform proactively to assist passenger at the arrival baggage carrousel. (If applicable) 

Duties / Responsibilities (Functional)

Education

Work Experience

Language Proficiency

TOEIC score of 550 or above

Other Qualification

• Be able to work on shift and flexible hours
• Be able to make decisions under pressure